HR goes Digital
Much has been
said and written about the digital economy, but what is it about exactly? This
is one of the most transformational times in human history: the way we work
will change dramatically and the required skills will be different. Whereas in
the past changes happened gradually, this change is exponential. The changes
are also combinatorial, amplifying each other: quantum computing fuels big
data, the internet of things fuels artificial intelligence and machine
learning, which fuels robotics. However, everything that cannot be digitized or
automated will become extremely valuable. Human traits such as creativity,
imagination, intuition, emotion, ethics will be the NeXT transactionable goods.
The goal is to go beyond technology and data to reach human insights and
WISDOM. Consider the example of an ERP consultant: while in the past
consultancy firms looked for technical specialists, the role should and will be
transformed into that of a Business Consultant leveraging on technology to drive
organizational change. The consultants do have technical skills, correct, but
they also have process experience which can be transferred from one company to
another. From that view, having a deep insight into the tool is not as
important as adding strategic value to management. Consider the following graph
known as Martec’s Law: while technology changes at an exponential rate,
organizations change at a logarithmic rate. The gap between these two curves
must be covered by the Business Consultant, who provides advice as to how to
embrace change and which technologies are best for the specific organization to
adopt.
The same view
can be applied to most positions that are technology driven. In the past, HR
would go for candidates that had the specific technical knowledge regarding the
tool that will be used for the position. But how can they look now for people
with skill-sets in Big Data, the Internet of Things or Artificial Intelligence?
In the article: “85% Of Jobs That Will Exist In 2030 Haven’t Been Invented Yet:
Dell” we learn that: "The pace of change will be so rapid that people will
learn 'in the moment' using new technologies such as augmented reality and
virtual reality. The ability to gain new knowledge will be more valuable than
the knowledge itself. In other words, get ready for a lifetime of skills
training and retraining, in real time”.
The “have you
done it before?” question that is asked during interviews to tech specialists
seems a little too 20th Century, as the 21st century
gives room to ever changing careers shifts where staying ahead of the curve is
key not to become obsolete. In the past, training was in charge of supervisors
or managers. Hiring people with the concrete experience in the tool would serve
as an accelerator of the learning curve; meaning: the supervisor would not have
to use so much time of their time in training. But today, online courses are
very accessible, changing the game once more. An IT engineer, for example, can
easily be switched towards a new technology with the proper training. The focus
then should not be on looking for people with the specific knowledge, but rather
on finding candidates with the fundamental knowledge which through training can
be transformed into the skill-set the organization is looking for.